Terms & Conditions
This website is operated by HiFilament. Throughout this site, the terms “we”, “us”, and “our” refer to HiFilament. HiFilament provides this website, including all information, tools, and services available on it, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices outlined here.
By visiting our site and/or making a purchase from us, you engage in our "Service," which includes the ability to browse, interact with, and purchase products or services through our website. By engaging in the Service, you agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced here and/or available via hyperlinks. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to abide by these Terms of Service. If you do not agree to all terms and conditions, you may not access the website or use any of the services. If these Terms of Service are considered an offer, acceptance is strictly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes your acceptance of those changes.
Our store is hosted on Wix, which provides us with the online e-commerce platform that enables us to sell our products and services to you.
Age and Eligibility
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or have obtained parental consent for any minor dependents to use this site. You must not use our products for any unlawful or unauthorized purposes and must comply with relevant laws, including copyright law. You are prohibited from transmitting harmful code, viruses, or any other malware.
Service Conditions
We reserve the right to refuse service to anyone at any time for any reason. Your content may be transmitted unencrypted and may involve technical changes. Financial (credit/debit card) information is always encrypted during transactions. You are prohibited from copying, selling, or exploiting any part of the Service without our written permission. The headings in these Terms are solely for convenience.
Accuracy of Information
We are not responsible for the accuracy, completeness, or timeliness of the information on this site. This site provides general information only, and reliance on it is at your own risk. Any historical data presented may not be up to date. We reserve the right to modify the contents of this site at any time, but we are not obliged to update any information. It is solely your responsibility to verify data on the site.
Product and Price Modifications
Product prices are subject to change without notice. We reserve the right to modify, discontinue, or suspend any part of The Service at any time. We are not liable for any changes in prices, suspension, or discontinuation of services.
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We reserve the right to modify or terminate any promotion, discount, or special offer at our sole discretion and without prior notice. Promotional offers are subject to availability and may be withdrawn, altered, or discontinued at any time without liability. Discounts, promotions, and special offers cannot be combined unless explicitly stated. Any changes will not affect purchases made prior to the modification or termination of the promotion.
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Referral Program
We may offer a referral program that allows customers to earn rewards by referring new users. To qualify, the referred customer must be a new customer and complete a valid transaction. Rewards are subject to availability, non-transferable, and may have expiration dates. We reserve the right to review, withhold, or cancel rewards if fraudulent activity is suspected. The referral program may be modified or terminated at any time without prior notice.
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Loyalty Program
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We may offer a loyalty program to reward our customers for their continued support. Eligibility, rewards, and benefits will be determined at our discretion and are subject to change. Loyalty points or rewards may expire if unused within a specified timeframe. Rewards earned through the loyalty program cannot be exchanged for cash and may not be combined with other discounts or promotions unless explicitly stated. We reserve the right to modify, suspend, or terminate the loyalty program at any time without prior notice.
Online Products
Some products may be exclusive and may have limited quantities. These are subject to return or exchange only according to our Return Policy. We do our best to ensure the accuracy of product images and descriptions, but we cannot guarantee colour accuracy due to technological limitations and varying batches. We also reserve the right to limit the sales of products to specific people, regions, or jurisdictions. Any offer for any product or service made on this site is void where decided by us. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
Third-Party Tools and Services
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any approval. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third-Party Links
Certain content, products, and services available via our service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Submissions
If you submit any content or feedback (whether at our request or otherwise), you grant us the right to use, edit, and distribute that content without restriction. We are under no obligation to keep any submissions confidential, pay compensation, or respond to them. You are solely responsible for the accuracy and legality of any content you submit. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
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Other Legal Documents
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By accepting these Terms & Conditions, you also agree to our Shipping Policy, Return Policy, and Privacy Policy, which form part of this agreement.
Errors and Inaccuracies
While we strive for accuracy, there may occasionally be errors or inaccuracies on our site, including in product descriptions, pricing, or availability. We reserve the right to correct these errors and update information as necessary, including after an order has been placed. We are not obligated to update content unless required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated
Security and Responsible Disclosure
We take security seriously and appreciate efforts to responsibly disclose vulnerabilities. If you discover a security flaw or vulnerability on our website, please report it to us at info@hifilament.com. We ask that you:
- Provide details of the vulnerability so we can investigate and resolve it.
- Avoid any actions that could compromise user data or disrupt services.
- Refrain from publicly disclosing the issue until we have had a chance to address it.
We appreciate responsible disclosures and will review reports as quickly as possible.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer and Limitation of Liability
We do not guarantee that our service will be uninterrupted, secure, or error-free. We are not responsible for any losses or damages that result from the use or inability to use our services. Our liability is limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify us against any claims or damages arising from your breach of these Terms or any illegal activity. This includes covering reasonable legal fees and damages resulting from third-party claims.
Severability
If any part of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue to be in effect. The invalid provision will be modified to the extent necessary to make it enforceable under applicable law.
Termination
Either party may terminate this agreement at any time. You may stop using our Services at any time. We may terminate or suspend your access if you violate these Terms. Termination will not affect obligations incurred before the termination date.
These Terms, along with any applicable policies, represent the entire agreement between you and us regarding the use of our services. They supersede any prior agreements or communications.
Governing Law
These Terms are governed by the laws of the United Kingdom, and any disputes will be resolved in accordance with UK law.
Changes to Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to review them regularly. Continued use of our services after any changes signifies your acceptance of those changes.
Contact Information
If you have any questions about these Terms of Service, please contact us at info@hifilament.com .